Hi there,
One of our users just contacted us with a weird issue. Below is his email:
"I've been having a weird issue that I've never come across before (I know, just a normal email from me).
After opening a file from another designer, this chinese font has taken over my "omnes – regular" font file. Anytime I use it, it converts to this font and each time I need to change a font weight, I must do it manually. As you can imagine, I use our company font all day so this slows me down quite a bit. Have you heard of this? It seems like some sort of font virus. I've researched removing it, yet can't seem to find the original font file to get rid of, which is even weirder."
We tried moving the font family to the trash, emptying the trash, rebooting the machine, and re-adding the font family and it still is happening. Do you have any idea how we can go about fixing this?
Thank you!