This is a problem that has been plaguing me since I moved to CS6 64-bit (on a Windows 7 machine). I've only seen it in Illustrator:
Seemingly randomly once or twice a week, I will click on an AI file in Windows Explorer to open it, and Illustrator will crash to the desktop. There is no consistency to the files that I've been able to find. Some are local to my hard drive, and some are on the network. It could be a file I've opened several times the same day already or a file I haven't opened in months. I restart Illustrator and everything's fine— I can access the file, no problem.
The only trait that I have sussed out is that it seems to happen more frequently if I've left the computer idle for 20 minutes or so, which is well below the sleep time-out for my hard drive. It's almost like Illustrator doesn't know how to wait for a file if the file isn't immediately available. (The files are not open elsewhere.) I've read that Illustrator is cranky with files on network locations, but this happens more frequently with local files.
Program files are loaded from an SSD, but the scratch disk is my local HD and my files are stored on the HD. My scratch disk was originally the SSD, but the problem occured almost every day under that configuration. Moving the scratch disk to the HD made the crashes occur less frequently.
The event log for yesterday's crash doesn't seem to be particularly helpful. (Posted below.)
Is this behavior familiar to anyone? I have been searching Adobe's forums and the web in general with no luck for the last year. My apologies if this has been addressed elsewhere in the forums and I haven't found it.
Thanks in advance for any advice!
Log Name: Application
Source: Application Error
Date: 6/26/2013 2:38:35 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: Illustrator.exe, version: 16.0.3.691, time stamp: 0x50bb31df
Faulting module name: Illustrator.exe, version: 16.0.3.691, time stamp: 0x50bb31df
Exception code: 0xc0000005
Fault offset: 0x000000000066d8c8
Faulting process id: 0x1030
Faulting application start time: 0x01ce72527a68524e
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Report Id: 9b76be3b-de8f-11e2-b99d-00259049948b
Event Xml: