System: Windows 10
Just payed for student license and downloaded CC, Photoshop and Illustrator. CC and Photoshop works fine, but I have huge problems with Illustrator.
My first problem is the message I get when opening Illustrator:
![error.JPG]()
Error loading plugins.
Cloud link Plugin (core)
DesignLibrary.aip
Experimentation.aip
JPEGFormatUI.aip
OnBoarding.aip
PNGFileFOrmat.aip
Services.aip
SmartExportUI.aip
svgFileFormatUI.aip
After this message, I get the next one:
![illu_plugins.JPG]()
Some plug-ins have been updated. You will need to relaunch Illustrator for
the changes to take effect.
Doesn’t help to relaunch. Still got all the errors.
When I try to create a New, I get this message:
![illu_error.JPG]()
Can’t create a new illustration. Problems occurred while saving the print file. ID: -1
I'm not keen to pay for something that doesn't work. Tried to Google and find some solutions, but couldn't find anything helpful. Tried also to find how to contact the support, but founded just questions/answers.
Thankful for any help or information how to contact the support.
- Christel -